When I was still in college, there is this pantry shop across that street that sells great tasting and very affordable tarts and cookies. My friends and I usually buy from that pantry shop almost everyday. Then I day, I was about to buy a box of their tarts for our house party and I was very excited. When I gave my orders to the frowning sales clerk, I was a little disappointed but the mouth watering pastries delighted me. Since I ordered a lot, the tarts should be put in the box not in a plastic bag. The clerk, who seemed to have a bad day, was dumping my tarts in the box. I told her to handle them properly and she fired back at me telling me that she knows what she was doing. No matter how sweet the tarts were, they could never compensate to the bitter experience I had.
I was high school that time, I was in a wholesale warehouse store looking for some cords for my school project. I approached an employee that wears the store shirt and I asked her where I can find the cord I was looking for. She then looked gravely at me and in high pitched told me that I she does not know and she was not a sales clerk, she was a supervisor and she left me dumbstruck. It was the last time I set foot on that establishment. Years passed, I run my own business and my number one policy is being courteous and polite to ALL customers. Being rude to a customer will cost an employee his job. We set up business for one reason, to attract buyers so we can generate income and without a customer, a business is no business.